Town of Cave Creek Streamlines Contracts and Council Workflows with Blueink

From Paper Routing to a Digital Workflow

The Town of Cave Creek, Arizona, provides essential public services in the northern Sonoran Desert, including water management, public works, planning, zoning, and building safety. Like many municipal governments, the town previously relied on paper, routing documents by hand across internal teams, council signers, vendors, and an off-site attorney.

“It’s mostly wet signature paper,” said Carla Reece, Administrative Services Director. “We do have problems with contracts being sent back to vendors not coming back fully executed in a timely manner. If we had more electronic options, it would be easier [for our off-site attorney] as well.”

In October 2024, Cave Creek adopted Blueink under the Enterprise Envelopes (Annual) plan to modernize signatures for contracts, council items, intergovernmental agreements (IGAs), and, over time, permits.

Why Blueink

Coming from a larger city, Reece had experience with other eSignature platforms.

“I’ve used DocuSign, Adobe Sign. I’m coming to Cave Creek, it’s smaller, and we’re just looking to remove some of the paper processes and make things more efficient, more effective, and more foolproof, so to speak.”

Cave Creek needed external routing without buying licenses for every vendor or agency, along with complete visibility across every step of the signing process.

“We want to be able to circulate external to the city’s email system and be able to track those flows and receive documents back when they’re executed in a workflow process.”

Implementation and Early Wins

Blueink’s dashboard, reminders, and audit trail gave the Clerk’s office real-time visibility into each envelope from sent to completed, eliminating guesswork and repeated handling.

“Moving from a paper to an electronic process is ultimately the goal, with the ability to track bottlenecks and where things have stalled out, and then making sure we get the fully executed documents back would be the ultimate goal.”

“The automated routing keeps the Clerk from having to handle the document multiple times in between signers,” she added.

As usage expands beyond council items, volume will scale significantly.

“If we move to the special events permits or other permits like building permits, those numbers would be vastly larger.”

Results That Matter

By replacing wet signatures with Blueink’s secure eSignature workflows, the Town of Cave Creek achieved measurable improvements in efficiency and transparency:

• Reduced turnaround time
• Improved document tracking and distribution
• Less manual follow-up with reminders and visibility
• External routing without extra licenses for vendors, outside counsel, and partner agencies

“Reduced turnaround time and improved document tracking and distribution.”

Use Cases in Government

Cave Creek now applies Blueink across a range of administrative and public workflows. From council approvals to external agreements, the town can manage every process digitally and securely:

• Council approvals and Mayor signatures: Multiple signers with clear order and timestamps
• Contracts and IGAs: External parties sign securely without added software
• Future permits: High-volume public forms planned for digital rollout

Bring the Same Efficiency to Your Municipality

Modernize council approvals, contracts, and permits without the paper chase.

Talk to Blueink to see how your team can reduce turnaround times, improve tracking, and simplify multi-signer workflows. Schedule a personalized demo today!